In a world that is driven by evolving technologies and innovative solutions, customers are spoilt for choices. ERP, once touted to be the enterprise solution to transform the way an organization operated, has now transformed into many small, niche areas of business opportunities. These business opportunities enable CXOs and decision makers to not only understand how efficiently they are operating, but also how they are managing their own resources and customers. It is necessary for organizations to understand both these stakeholders, to drive a successful digital transformation. Microsoft Dynamics 365 is arguably one of the best solutions in the market that taps into the customers’ demands of enhanced business value, while at the same time enabling decision makers to operate at an optimal level.